Refund policy

We want you to feel good about your purchase from Run Hot. If something isn't right, we're here to help.

Our money-back guarantee

We stand behind your first order with a money-back guarantee. If you are not satisfied with your first bag of Run Hot, contact us within 30 days of delivery at support@runhot.co and we will refund the purchase price of that first order, even if the bag has been opened. The guarantee applies to your first order of a product, limited to one bag per household.

How to request a refund or return

Email support@runhot.co with your order number and the reason for your request, and our team will respond with next steps. Please do not ship anything back before contacting us, as not every request requires a return.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email support@runhot.co within 14 days of delivery with a photo and we will replace the item or issue a full refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Any original shipping charges are non-refundable except where an order arrived damaged, defective, or incorrect.

Subscriptions

Subscription orders are governed by this policy together with our Subscription Policy. You can cancel, skip, or pause your subscription at any time before your next renewal to avoid being charged for the next cycle. Once a subscription order has been processed and shipped, it is treated as a regular order under this policy.

Non-returnable items

For health and safety reasons, we cannot accept returns of opened products except under our money-back guarantee or where an item was damaged, defective, or incorrect.